Fairmont Kea Lani earns Hotel of the Year distinction

first_imgTags: Fairmont Hotels & Resorts, Hawaii Posted by Tuesday, October 25, 2016 The Fairmont Kea Lani has much to boast about, after earning the distinction of ‘2015 Hotel of the Year’ for the Fairmont Hotels & Resorts Americas region. The all-suite and villa luxury resort was recognized by the brand for achieving best overall operating performance along with outstanding guest satisfaction.Each year Fairmont Hotels & Resorts selects the winner of the Hotel of the Year distinction by combining guest experiences scores with financial performance. Fairmont Kea Lani earned its first place title with exceptional performance scores in each category. The Maui resort was also recognized for launching a guest problem resolution initiative aimed at empowering colleagues to minimize the steps involved in resolving guest issues. This initiative was subsequently adopted by all hotels as a best practice.“We are extremely proud to earn the distinguished recognition of Fairmont Hotels & Resorts 2015 Hotel of the Year,” said Charles Head, general manager, Fairmont Kea Lani on Maui. “It is rewarding to see the resort meet success in each of our brand pillars following the completion of our $70 million renovation and considerable investments in the areas of sustainability and guest experience. Our colleagues are passionate about providing the highest level of service as well as sharing the traditions and culture of Hawaii with our guests.”Guest can discover the essence of Maui at Fairmont Kea Lani, Hawaii’s only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront resort features an island inspired spa, culinary and cultural experiences. For more information, visit Fairmont.com/KeaLani. Travelweek Group center_img Share Fairmont Kea Lani earns Hotel of the Year distinction << Previous PostNext Post >>last_img

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