Martijn Gilbert on ‘attracting the best talent’

first_imgMartijn Gilbert, CEO of Reading Buses, took to the Master Class stage at Euro Bus Expo to discuss some of the initiatives the company uses to retain and develop its current workforce, as well as ‘attracting the best talent’.Martijn Gilbert: ‘If we have happy staff, we have happy customers’An employee survey was undertaken in 2015, which gave an insight into the areas that the company could improve on.Mr Gilbert referred to the survey results as “the golden nuggets that need to be hovered up to make a company even better and to attract the best talent.”Furthermore, a new mission statement was produced, which Mr Gilbert was keen to emphasise, is the words of the workforce rather than the words in the management team.Mr Gilbert says: “We now try to live and breathe these values in the organisation on a daily basis and we are very clear on what people are required to achieve.”Due to such initiatives, Mr Gilbert says: “We have seen an increase in diversity of our workforce – 20% of staff are under 35 and 20% are women.“We have also seen a huge improvement in employee relations.“If we have happy staff, we have happy customers.”Celebrating success and creating an open and honest working environment is another way in which Reading Buses retains and attracts employees.“Whatever happens in our industry, it is always going to be about people; people as our customers, people as our stakeholders and, most importantly, people as our employees,” Mr Gilbert concludes.last_img read more

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