National Customer Service Week from October 4 to 10

first_imgPhoto: Donald Delahaye Founder of the Jamaica Customer Service Association (JaCSA), Ilsya DuVernay, gives an overview of activities for National Customer Service Week (NCSW), at the media launch held at the Jamaica Pegasus Hotel in New Kingston on September 18. RelatedHugo Chávez Remembered as Great Friend of Jamaica RelatedFLA Shortlisted in Customer Service Competition Story HighlightsFounder of the Jamaica Customer Service Association (JaCSA), Ilsa DuVerney, is underscoring the importance of customer service as a contributor to nation development.Ms. DuVerney was speaking at the media launch of National Customer Service Week (NCSW) at the Jamaica Pegasus Hotel in New Kingston on September 18.The JaCSA Founder said observance of the week, from October 4 to 10, will bring focus to the transformation that quality customer service can bring to the nation. Advertisements RelatedGov’t Remains Committed to Education Sectorcenter_img National Customer Service Week from October 4 to 10 Office of the Prime MinisterSeptember 21, 2015Written by: Chad Bryan Founder of the Jamaica Customer Service Association (JaCSA), Ilsa DuVerney, is underscoring the importance of customer service as a contributor to nation development.“It is that tool that is going to differentiate us and assist the country as a whole to raise service standards so that we can take this globe by force,” she said.Ms. DuVerney was speaking at the media launch of National Customer Service Week (NCSW) at the Jamaica Pegasus Hotel in New Kingston on September 18.The JaCSA Founder said observance of the week, from October 4 to 10, will bring focus to the transformation that quality customer service can bring to the nation.She noted that businesses are placing increased focus on customer service in order to improve client/business relations.Acknowledging that there is room for improvement in customer service delivery locally, particularly in the service industries, she said the necessary changes can be achieved.“I see customer service being successful in Jamaica. I see us improving and moving from strength to strength. However, it (takes) continuous improvement,” Ms. DuVerney noted.For her part, Chairman of JaCSA, Dr. Lanie Oakley-Williams, said that customer service impacts every element of business including culture, strategy and profit.“It is very important to establish some competitive advantage and one of them is customer service. If you get the customers to want to come back then you are way ahead of the game.  The customer service experience makes the difference between a company that grows and one that quickly dissolves,” she noted.The week of activities will begin with a church service at the Sts. Peter and Paul Church on Old Hope Road and includes the staging of the JaCSA’s annual conference from October 6 to 7.Activities culminate with the Public Sector Customer Service Awards, where Prime Minister, the Most Hon. Portia Simpson Miller, is expected to deliver the main address.During the media launch, Digicel Jamaica Limited and Credit Union Fund Management Co. Limited, were branded NCSW Ambassadors, having recently copped the Private Sector Organization of Jamaica (PSOJ) and JaCSA Customer Excellence Awards. FacebookTwitterWhatsAppEmail National Customer Service Week from October 4 to 10JIS News | Presented by: PausePlay% buffered00:0000:00UnmuteMuteDisable captionsEnable captionsSettingsCaptionsDisabledQualityundefinedSpeedNormalCaptionsGo back to previous menuQualityGo back to previous menuSpeedGo back to previous menu0.5×0.75×Normal1.25×1.5×1.75×2×Exit fullscreenEnter fullscreenPlaylast_img read more

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Verizon Wireless reports another strong quarter

first_img Related Verizon Communications saw “balanced growth in revenue and profitability” for its Wireless unit in the third quarter of 2013, with growth in user spend driven by its Share Everything price plans and growing smartphone customer base.The Wireless unit saw EBITDA of $8.95 billion, up 10.7 per cent year-on-year, on revenue of $20.4 billion, up 7.2 per cent. Wireless service revenue of $17.52 billion was up 8.4 per cent.The company noted a retail contract average revenue per account (ARPA) figure of $155.74, up 7.1 per cent year-on-year, with 42 per cent of postpaid accounts now on Share Everything plans, and smartphone penetration increasing to 67 per cent from 53 per cent.Share Everything Plans allow customers to share data allowances across multiple devices.It ended the period with 101.15 million retail connections, up from 95.9 million at the end of the prior-year Q3.It activated 7.6 million smartphones in the third quarter, of which around 29 per cent were new to Verizon.Its 4G (LTE) activities are also performing well, with the company stating that 37.8 per cent of retail postpaid connections are for this service. This network carries 64 per cent of its total mobile data traffic.The company said that it has “substantially completed” buildout of its 4G network, covering more than 99 per cent of its current 3G footprint.Following its early-September announcement of a $130 billion deal to buy partner Vodafone Group out of this business, Verizon said it had arrange the required financing for the deal, with a $49 billion debt offering and an agreement for up to $12 billion in term loans.On a group level, the company reported a net profit $5.58 billion, up 30 per cent from $4.29 billion, on operating revenue of $30.28 billion, up 4.4 per cent.For its fixed line operation, it saw an EBITDA of $2.23 billion, up 3.8 per cent, on operating revenue of $9.81 billion, down 1 per cent from $9.91 billion.In this unit, the company said it has a “focus on improving long-term profitability”. AddThis Sharing ButtonsShare to LinkedInLinkedInLinkedInShare to TwitterTwitterTwitterShare to FacebookFacebookFacebookShare to MoreAddThisMore 17 OCT 2013 Tags Author Vodafone sets wheels in motion for tower IPO Steve Costello Former EE, Sunrise boss Swantee given Vodafone role Vodafone seeks at least €2B from tower IPO Home Verizon Wireless reports another strong quarter Steve works across all of Mobile World Live’s channels and played a lead role in the launch and ongoing success of our apps and devices services. He has been a journalist…More Read more Previous ArticleVodafone takes Telefonica/Yoigo complaint to new Spanish regulatorNext ArticleEricsson app awards target “working life” FinancialVerizon CommunicationsVerizon WirelessVodafone Grouplast_img read more

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Learning the Skill of Winning

first_imgDespite popular lore, winners are rarely born. Athletes learn to win – they train, sweat and develop a sense of the little things that are required, beyond talent, to rise to the top. Although Glacier High School volleyball coach Christy Harkins doesn’t have a player on her team who has ever won a state tournament match, she said she does have a roster full of talented athletes who understand how to win. They learned to win in other sports. Stay Connected with the Daily Roundup. Sign up for our newsletter and get the best of the Beacon delivered every day to your inbox. Cami Mathison digs under the ball during a recent volleyball practice at Glacier High School. Mathison is one of three team captains along with Paige Latimer and Rachel Cutler. Rachel Cutler, back, signals to teammate Lexy Boschee as Boschee connects with the ball during Glacier High School volleyball practice. Although there’s “a lot of parity” in Western AA this year, Harkins and her players said a couple of teams in particular are aiming for the top seeds. Helena High, the No. 1 team in the state, comes to mind first. The Bengals are 12-0 on the season, including 6-0 in the conference. Flathead, 8-4 (3-2), is also a league frontrunner.Glacier got an early-season feel for how it stacks up against the rest of Class AA competition at the Electric City Invitational in Great Falls, a tournament featuring every AA team and a few Class A squads. The Wolfpack beat Billings Senior and Billings West before losing to Helena in the tournament semifinals. In the consolation match, Glacier beat Flathead for third place. The wins over West and Senior were significant, as the two Billings teams have combined to win the last seven Class AA titles. After Senior won in 2003 and West won in 2004, Senior went on a remarkable run of four straight titles from 2005-2008. West broke Senior’s streak last year, beating Bozeman in the AA championship.West, at 14-3 (5-0), is the top team in Eastern AA again this season, followed by Senior at 13-4 (3-1), as of Sept. 27 rankings. Harkins believes, with some touching up, her team is ready to take the school’s volleyball program to the next level. “We need to work on the consistency of our competitive level, on not being satisfied,” Harkins said. “We’re getting there. This is a great group.” Email While success at the state tournament is one of the Wolfpack’s primary goals, first they have to get there. And they’ve given themselves a good head start, jumping out to an 8-4 record, including 3-2 in Western AA, as of Sept. 27. In last week’s power poll, they were tied with cross-town rival Flathead for second place in Class AA. Glacier and Flathead have squared off twice this year, with the Wolfpack winning each match. After a loss to Missoula Sentinel on Sept. 23, Glacier dropped in the state rankings.Harkins said a big part of the team’s strong start is experience. Glacier only lost two seniors to graduation and returns six seniors this season. Harkins said the one other year in which the Wolfpack started similarly strong, they also had six seniors. “We know each other really well,” Cutler said. “You can trust them; you know where they’re going to be on the court.” Junior outside hitter Lexy Boschee is a two-time state champion in the high jump, the defending state champion in the triple jump and a runner-up in other events. Senior middle hitter Kendra Bouley is one of the top softball pitchers in Montana, while senior outside hitter Baylee Quay is an all-conference softball selection. Rachel Cutler, a senior outside hitter, is a standout in basketball and track. And senior defensive specialist Cami Mathison played on the Class AA champion doubles tennis team, helping the Wolfpack win one of the two state titles in the school’s history, along with the 2007 boys golf team.The list goes on, but the point is clear – this year’s Wolfpack squad is well equipped to win the first state volleyball match in the program’s history. Essentially, Harkins has a team she could send out to almost any court or field in any sport – not just volleyball – and have a fighting chance at bringing home a trophy.“Winning is a skill; you have to learn how to win, and a lot of these girls have,” Harkins said. “They’ve had success in other sports and they know what it takes to win.” Paige Latimer gets a hit on a spiked ball while running drills during a recent Glacier High School volleyball practice.last_img read more

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Interpreter problems ‘unacceptable’ says ministry

first_imgThe Ministry of Justice has criticised the ‘unacceptable’ number of problems in the first weeks of a controversial new contract to run court interpreting services. It has emerged this week that a trial hearing at Leeds Crown Court had to be called off because no one was available to translate for the Czech defendant. The aborted trial is set to cost the court service thousands of pounds in legal fees and other costs. It is one of a litany of cases highlighted by professional interpreters since the MoJ’s exclusive contract with Applied Language Solutions (ALS) began on 1 February. The government has already allowed courts and tribunals to appoint their own interpreters rather than going through ALS’s hub. It has today made its first public censure of its own contractor. An MoJ spokesman said: ‘There have been an unacceptable number of problems in the first weeks of full implementation of the contract and we have asked the contractor to take urgent steps to improve performance. ‘We remain committed to ensuring the rights and needs of those who require interpreters are safeguarded, and are monitoring the system on a daily basis.’ A court worker at Leeds Crown Court confirmed that the Czech national was due to be tried for affray and two counts of possession of a bladed implement in public, but the trial was halted on Wednesday morning. The MoJ says there will be a re-trial in April. It was reported that the judge in the case, Judge Robert Bartfield, warned the aborted trial will cost thousands of pounds and he apologised to the jurors, witnesses and defendant himself whose time was wasted. Czech interpreter Dr Zuzana Windle, a former director of the Professional Interpreters’ Alliance based in Leeds, said she would have been happy to work on the case if ALS had not been involved. However, she added: ‘I am not prepared to subject myself to the degrading prospect of having to pay for an agency assessment and working for ridiculously low rates.’ ALS chief executive Gavin Wheeldon responded to growing criticism earlier this week by increasing mileage rates for staff and offering a £5 incentive to interpreters accepting bookings through an online system. He promised there would be an improvement in the company’s performance, but interpreters are reporting a host of delayed proceedings. A website set up by interpreters has received dozens of anecdotes from people with examples of poor performance. There are claims that non-English speaking defendants are being kept for extra nights in custody because no one is available to translate their case, whilst immigration tribunals are said to have been adjourned due to an absence of interpreters. Labour has called for an urgent inquiry into how the contract with ALS, which was bought by Capita in December, was negotiated. A spokesman said: ‘Tough questions need to be asked. How did this debacle happen? It’s just another example of poorly considered, rushed cuts by a ministry that accepted cuts that go too far and too fast.’last_img read more

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A rainbow to finish up Saturday

first_imgLAFOLLETTE, TN (WLAF) –After the day’s third or fourth round of rain, a rainbow appeared a little before 8 pm on Saturday night.  (WLAF NEWS PUBLISHED – 08/15/2020-8:30PM)Share this:FacebookTwitterlast_img

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